I am happy to read you enjoyed our property and were happy with your room and their maintenance. Overall, we loved our short stay and enjoyed most everything about it.ĭear Rachel C, Thank you for taking the time to share your comments with us. But the beach was still beautiful and perfect for walking and watching the waves. We were told not to swim in the ocean at this time, which was fine. Amenities like towels and umbrellas are in plenty. Drink service at the pool was quick and regular. The Italian restaurant was also very nice and we enjoyed our dishes there. It was our favorite food and atmosphere, although all the restaurants have lovely decor. We really enjoyed eating dinner on the Mexican restaurant patio. The breakfast buffet was excellent, though. The restaurants were nice, although the food was just good, not excellent. They were all eager to please and very helpful and attentive. The rest of the service at the resort was top-notch, though. We did not complain and it wasn't a big deal, but for a resort, we would have expected slightly better service there. And out of the three nights we were there, we got turn down service once. The housekeeping service (when they came) was great, but they didn't come every day for some reason. We loved that there was a free standing shower and separate tub. The rooms were well appointed and our swim-out room was a nice treat. The grounds are very well cared for and the rooms and resort as a whole were very clean. The greenery and flowers are gorgeous and immaculate. The resort and property are beautiful and very well maintained. My husband's company chose this resort for a 4 day trip for us. Thank you for your time and If you ever have more comments please do not hesitate to contact me at Sincerely, Jessyka Real Social Media Coordinator Secrets Puerto Los Cabos Golf & Spa Resort We look forward to welcoming you back in April. I will personally make sure your comments are addressed to their respective managers. We will continue working on each detail in order to improve and maintain our well known first class level of service. We are working on this issue by reinforcing the complete explanation of our room electrical systems upon guest arrival by our express concierge. As a suggestion, don´t leave without trying our Teppanyaki, it is a real highlight to our resort.However in occasions we have found some of our guests find it hard to communicate with housekeeping through the DND lighting system we have in each room and this makes it hard for our housekeepers to know when they are invited in or not. You will find yourself with a much different weather and perhaps an improved service experience. Also, it fills me with joy to learn you will be visiting us for a second stay in April. Congratulations on your anniversary, we appreciate you trusting our resort to take care of you during such a special occasion. Sylvestre made us a great meal at the Hibachi and Eloy was always friendly as the greeter at the Market Cafe Pool Staff - Christian was the preferred pool concierge and always got us a great set up with chairs/towels.Dear Nevadan, I want to thank you for sharing your experience with us. Quick service and even put together a pre-planned assortment of apps for our party of 8. They did a great job of encouraging all guests to participate Food/Beverage Staff - Christian was our server at Oceano and at the themed Asado night. It was like having built in friends on vacation. They all interacted with us throughout our 6 day stay. Christopher, Dario, Alicia, Ivan and Lucas were amazing and found a way to remember all our names. We did the bike tour, grass volleyball, water aerobics and casino night. Entertainment Staff - The highlight of our trip!! So many great activities throughout the day. Every single person is polite and engaging. The part that makes this resort special is the quality of the staff. If you are looking for the best meal you have ever had - look elsewhere, however I was never disappointed with a meal. There is a great variety of food choices and the quality is really good considering it is an all inclusive resort. My wife and I splurged for the oceanfront room and we loved it. 4 of the 8 were under 21 and all had a great time with plenty to do on property. This was a 2nd trip for us to this property and came with a party of 8. Cabo in July was hot/humid as expected, however we had a few days with a little breeze and cloud cover that really helped.
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